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Subscriber Opt-In Reconfirmation Process

Tuesday, June 5th, 2018

The purpose of this help guide is to provide the process for an opt-in reconfirmation email campaign that can be delivered to all or a selection of current subscribers in your Mobilize Mail account. The reconfirmation function is now available as an option when sending any email campaign.  This allows you to add in the

Subscriber Soft & Hard Bounces Explained

Tuesday, February 4th, 2014

There are two types of bounces, (Hard and  Soft), that are generated by our system. We will briefly explain what their meaning: Hard Bounce A hard bounce indicates there is a permanent reason an email cannot be delivered. The reasons for the non-delivery include: a. email address has changed so no longer exists b. domain

How to add images to email messages

Thursday, January 23rd, 2014

To add images to your email message follow the steps below: 1. Click on the image icon: 2. A pop-up box will appear, click on the “upload” tab and the click on “browse” button and select the image from your computer. Once the image is selected click on “send it to the server”. 3. Your

Download Links

Sunday, September 1st, 2013

A new feature has been added to your account to allow you to share files like a pdf with your email list but limit the number of downloads per recipient/subscriber and or limit the time the file is available. Download Links is a feature that is located in ‘Subscriber Management’.  It allows you to upload

Manage Your Mailing Lists in Folders

Monday, June 10th, 2013

Another new feature has been added to your Mobilize Mail (MMAPP3) account. It is the concept of folders to hold your mailing lists – you can now group lists into folders so it is easy to manage your lists – also create folders for archiving your lists too. After you have logged into your MMAPP3

How to stop your email subscriptions from ending up in the Spam Folder

Sunday, May 26th, 2013

If you are finding that emails you have subscribed to receive e.g. newsletters or product updates are ending up in your SPAM folder then follow these steps below. NOTE: If you are using other email clients such as Outlook or Thunderbird to collect your email you still need to follow these steps. Trying

Introducing Campaign Segments – for Follow Up Messages

Tuesday, May 14th, 2013

Mobilize Mail’s Campaign Segments feature provides you with the ability resend a message to recipients who may have not taken a particular action off the message first time round. The campaign segments are links in an eDM (email message) and when you set up the delivery of the initial eDM send you can select which

Introducing Content Macros for Email Content

Monday, May 6th, 2013

Please contact us for some pre-training if you are interested in using this feature. Content Macros provide a flexible yet powerful way to customise an email messages content based on subscriber data. For example lets say you need to send out a monthly newsletter to your medical subscribers. You have a grouped your subscribers into

Developers Notes on Sign Up Forms

Monday, March 25th, 2013

To allow subscribers to subscribe/unsubscribe to a mailing list(s) we have “Signup Forms” which manage the confirmed-opt in subscription process, the change preferences process and un-subscription process. The signup form can be custom designed to have any formatting required. Additionally there is external signup form HTML that is generated that can be added to any

Bottom Menu Enhancement

Tuesday, February 12th, 2013

For clients that prefer to use a menu-based navigation system we are pleased to announce a new feature! You can activate the menu based system for your account by following the steps below. 1. Log into your account. 2. From the main menu click the “My Account” icon. 3. Within the My Account section click


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